eAudiobooks--Overdrive

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  1. The Basics
  2. Audio Devices/MP3 Players
    1. iPod Users
    2. mp3 Audiobooks
  3. Troubleshooting FAQs
    1. Account Issues
    2. Hardware issues
    3. Download issues
      1. Meanings of "Add to Digital Cart" and "Request this Digital Item"
      2. Finding Your Downloaded Audiobooks
      3. Download is Text Instead of Audio
    4. Error Messages
      1. No copies available
      2. No items requestable, request denied
      3. This download has been disabled. Please contact support.
      4. Sign in Error - Specified library patron account information is not valid
      5. The selected portable player could not be found
      6. "The parameter is incorrect" or "Error 0xC00D2781:?A problem has occurred retrieving the digital rights management machine identification. Contact Microsoft product support."
      7. Error 0xC00D27D8 The license for this file has expired and is no longer valid
      8. CDBurnWizard.ex.exe has generated errors and will be closed by Windows
      9. The format of this title (WMA Audiobook) is not compatible with the USB 2.0 (HS) flash disk USB device ()
      10. Temporary Internet Files errors
    5. Windows Media Player Security Upgrade Issues
    6. CD Burning Issues
    7. Issues with iTunes 9

The Basics

[WWW]Quick Start Guide
Get started with the OverDrive eaudiobook service.

[WWW]Digital Help--FAQ
Find answers to frequently asked questions about digital audiobooks.

[WWW]Check Out Assistance
Policies, procedures and borrowing help.

Audio Devices/MP3 Players

[WWW]Supported Audio Devices

[WWW]Incompatible Audio Devices

[WWW]Test Your Device for Compatibility

[WWW]What To Do If Your Device Is Not Supported

iPod Users

We are happy to announce that mp3 audiobooks are now available for download from OverDrive!

mp3 Audiobooks

What is an mp3 audiobook?
Downloadable mp3 audiobooks are DRM-free and compatible with additional portable audio devices, including the iPod and iPhone.

If a book is available in both mp3 and wma (Windows Media audio) formats, which one should the customer choose?
If a customer has a wma-compatible device, they should continue to use that format because wma files are about ½ the size of mp3 files, so they download more quickly and don’t take up as much space. If a customer only has an iPod or iPhone, they can now use the OverDrive service to download mp3 format audiobooks.

I have been using the OverDrive Media Console version 2.1. Do I have to upgrade to version 3.0 to download mp3 titles?
Yes—a link is provided on the SDCL OverDrive site.

What kinds of titles will be available?
Publishers are hesitant to release their titles in mp3 format because they can be freely shared without restriction. Therefore, most of the mp3 titles are classics. We hope that additional offerings will become available, but we do not expect hot bestsellers to be released in mp3 format anytime soon. Please feel free to email me with suggestions.

Can I download OverDrive titles to my Mac?
With OverDrive Media Console for Mac, OverDrive MP3 Audiobooks can now be downloaded and enjoyed on Macs. The built-in Burn Wizard can be used to burn MP3 Audiobooks to CD, and the Transfer Wizard allows quick and easy transfer to Apple® devices.

System Requirements for Macs
# Intel® or PowerPC® processor
# Mac OS 10.4.9 (or newer)
# iTunes® v7.6.2.9 (or newer) and QuickTime® v7.4.5 (or newer)

Note that OverDrive Media Console for Mac supports OverDrive MP3 Audiobooks only.

Troubleshooting FAQs

Account Issues

What happens to my OverDrive audiobooks if I change my library account/card number or replace my card?
Replacing a card number disables access to the previous OverDrive account associated with that card number. If you replace your card, you will lose access to titles checked out and downloaded with the original card number, as well as to titles on hold with the original card number.

If you had OverDrive audiobooks on hold and replace your card before you receive notification that the title is available for you to download, you will need to place the items on hold again with your new card number and PIN. You will be notified by email when the items are available for you to checkout and download.

How do I get a password to use with the digital library?
The password for your digital library account is the same as the PIN that you use for your library account.

If for some reason the PIN for your library account is not working, you can reset your PIN through the online catalog. Please refer to the PINs section for more information.

How long do I have to wait for the audiobook I requested?
Wait time depends on how many people are on the holds list and how many copies are available. All audiobooks check out for three weeks and cannot be returned early. If you are the first person on the holds list, you will have to wait up to three weeks for a copy to become available. If you are the 10th person on the holds list and there are five copies available, you will have to wait up to six weeks.

To view your position on the holds list, visit the [WWW]SDCL Overdrive site and click on My Digital Media Account. Click on My Digital Requests to view the items you have on hold. To see how many copies the library owns, click on the audiobook's title.

Hardware issues

Where can I find the OverDrive audiobooks I downloaded to my computer?
The OverDrive audiobooks are typically downloaded into the WMA Audiobooks folder.
By default on Windows Vista, OverDrive Audio Books are saved in Documents > My Media > WMA Audiobooks.
By default on Windows XP, Windows ME, Windows 2000, and Windows 98SE, OverDrive Audio Books are saved in My Documents > My Media > WMA Audiobooks.

To locate exactly where the OverDrive audiobooks are downloaded on your computer:
1. Open OverDrive Media Console
2. Click on Tools - Options - Default download folders.
3. Note the Default download folder

Where can I find the OverDrive audiobooks I transferred to my mp3 player?
If you can’t find the OverDrive audiobooks you transferred to your mp3 player, check all folders on the mp3 player. Some devices store audiobooks in the music folder rather than audiobooks folder.

How do I delete audiobooks from my mp3 player if the player's console won't remove them?
1. Attach your mp3 player to your computer and wait for the pop-up window that shows different options for opening the player.
2. Select the option "Open folder to view files using Windows Explorer." You will now be looking at the current contents of your mp3 player. Your audiobook files may be right there, or you may have to first enter a folder called "audiobooks" or "music" depending on your player.
3. Find the file(s) you would like to remove and right click on them, then select "Delete."

Download issues

Meanings of "Add to Digital Cart" and "Request this Digital Item"

Why are some items labeled Add to digital cart while others are labeled Request this digital item?
Add to digital cart means that the item is available and can be checked out/downloaded immediately.
Request this digital item means that the item is currently checked out to another customer, and you can place the item on hold.

Items you place on hold on hold will be reserved for you to check out once it becomes available (note that most titles check out for 21 days). When the item is available for you, you will receive an email with instructions on how to checkout and download the item. The item will be held for you for 3 days from the date in which the "now available" notice was emailed to you.

Finding Your Downloaded Audiobooks

I can't find my downloaded audiobook.
OverDrive audiobooks are typically downloaded into the WMA Audiobooks folder, so you may wish to check there to see if the file has successfully downloaded.

a. By default on Windows Vista, OverDrive Audio Books are saved in Documents > My Media > WMA Audiobooks.
b. By default on Windows XP, Windows ME, Windows 2000, and Windows 98SE, OverDrive Audio Books are saved in My Documents > My Media > WMA Audiobooks.

Alternatively, to locate exactly where the OverDrive audiobooks are downloaded on your computer, follow these steps:

1. Open OverDrive Media Console
2. Click on Tools - Options - Default download folders
3. Note the Default download folder

If you are still unable to locate the audiobook, try re-downloading the title using the Download option of the OverDrive Media Console (rather than using the download button for the checked out title).

To download a file using the Download option of the OverDrive Media Console:

1. Open OverDrive Media Console
2. Locate the desired title in your Media Library and single-click it.
3. Click the Download button.
4. In the Download dialog box, click on OK.

Download is Text Instead of Audio

Why when I try to download, my Internet browser is displaying text instead of downloading the audio file.
The file (in XML) that is opening in your browser is the content of the ODM file (Overdrive's audio downloading file format). It appears that instead of downloading the file, there is a setting that is opening the ODM file based on content rather than downloading this file type. Please check the following:

1. If you have previously been able to download OverDrive digital books, please pay close attention to any software or settings that have changed since the last time you successfully downloaded an audiobook.

2. In Internet Explorer, please check the following setting.

- Open Internet Explorer
- Go to Tools > Internet Options
- Select Security tab
- Click on 'Custom level...'
- Scroll down to Miscellaneous
- Disable: 'Open Files based on Content, not file extension.'

3. If you are running any web accelerator or download manager software (often given by Internet Service Providers), please disable, temporarily.

4. Clear your browser's 'Temporary Internet Files' or cache.

If you have Internet Explorer 7:
- In Internet Explorer, go to Tools > Internet Options.
- On the 'General' tab, in the 'Browsing history' section, click the
'Delete' button.
- Click the 'Delete files’ button under the ‘Temporary Internet Files’
heading.
- Click 'Yes'.

If you have Internet Explorer 8:
- In Internet Explorer, go to Tools > Internet Options.
- On the 'General' tab, in the 'Browsing history' section, click the
'Delete' button.
- In the Delete Browsing History dialog box, clear all of the check
boxes except for 'Temporary Internet Files'.
- Click 'Delete'.

Try downloading a title again.

Error Messages

No copies available

Why am I getting the error no copies available when I try to download a hold that should be available to me?
Make sure you are downloading the book from your holds page, not the general catalog. You will get this error by trying to download the book from the general catalog.

No items requestable, request denied

Why am I getting the error No items requestable, request denied?
This error occurs if you try to request an audiobook through the online library catalog. Requests need to take place via the Overdrive web page itself.

This download has been disabled. Please contact support.

Why did I get the error message This download has been disabled. Please contact support when I tried to download an OverDrive audiobook?
There is a limit to the number of times the license for a single checked out title may be obtained, and the license is downloaded every time the download button for the checked out title is clicked. Use the OverDrive Media Console's Download feature, rather than the Download button for the checked out title, to re-download or to download parts of a title:

1. Open OverDrive Media Console.
2. Locate the desired title in your Media Library and single-click it.
3. Click the Download button.
4. In the Download dialog box, click on OK.

Sign in Error - Specified library patron account information is not valid

Why did I get the error message Sign in Error - Specified library patron account information is not valid?
This error is the result of server issues, not problems with specific accounts. If you see this error, please come back shortly and try logging in again.

The selected portable player could not be found

What do I do if I get the error message The selected portable player ("<Your player's name>") could not be found. The process will be aborted. Please reconnect your device and try again?
This error may be due to an issue between Windows Media Player and the new OverDrive 3.1 software, which actually works on top of WMP. Please try the following:
1. Open the OverDrive Media Console.
2. Select the audiobook you would like to transfer and hit the Play button in the top left corner of the console.
3. In the new window that has opened to play the book, near the bottom right corner you'll see an icon with the Window Media Player logo. (Hovering over it should give you the text "Launch Windows Media Player.") Click it—this will open the file and start playing it in Windows Media Player.
4. Connect your portable player to the computer. WMP should automatically begin to sync with the device, but if it doesn't, select the "Sync" button in the navigation bar at the top.
5. Drag and drop the audiobook(s) you want from the left side of the screen to the right sidebar that says "Drag items here to create a list to sync to '<Your player's name>'."
6. Click the "Start Sync" button at the bottom of the right sidebar.

"The parameter is incorrect" or "Error 0xC00D2781:?A problem has occurred retrieving the digital rights management machine identification. Contact Microsoft product support."

Why did I get the error message The parameter is incorrect or Error 0xC00D2781:?A problem has occurred retrieving the digital rights management machine identification. Contact Microsoft product support when I tried to download an OverDrive audiobook?
This error indicates an issue with the the Digital Rights Management (DRM) for the Windows Media Player. OverDrive recommends resolving the parameter is incorrect or Error 0xC00D2781 issue by resetting the DRM (Digital Rights Management) for the Windows Media Player.

To reset the DRM for the Windows Media Player:
1. Open the Control Panel.
2. Open Folder Options and select the View tab.
3. Select Show hidden files and folders.
4. Un-check Hide protected operating system files.
5. In the warning message you receive, click Yes.
6. Click OK.
7. Close the Control Panel.
8. Find the DRM folder by clicking on Start - Search - All files and folders and in the box labeled All or part of the filename type DRM. Then right-click on the DRM folder in the list and click on Rename and then rename it to DRM.old
9. Close this window and open OverDrive Media Console.
10. Re-run the Windows Media Player Security Upgrade by clicking on Tools - Windows Media Player Security Upgrade.
11. Try again to download an OverDrive audiobook.

Error 0xC00D27D8 The license for this file has expired and is no longer valid

I use both Explorer 7.0.5 and Firefox 3.0.7 and both give me the same error when I tried to download the selections after checking
them out.

Error 0xC00D27D8 The license for this file has expired and is no longer valid.

To clear the license error messages you were receiving, the following are instructions that may be of help:

Solution: (From: [WWW]http://audiobooks.wetpaint.com)
Internet Explorer 6:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button.
3. Check the 'Delete all offline content' checkbox.
4. Once completed, please also click the ‘Delete Cookies’ button.
5. Click 'OK'.

Internet Explorer 7:
1. In Internet Explorer, go to Tools > Internet Options.
2. On the 'General' tab, in the Browsing history' section, click the 'Delete' button.
3. Click the 'Delete all’ button at the bottom of this menu.
4. Click 'Yes'.

Next, remove the old license file by following the steps below:
1. Open the OverDrive Media Console and delete the problem title(s).
2. Verify that the title has been removed from the following folder:
*C:\Documents and Settings\{username}\My Documents\My Media\{name of book}
3. Go to the library website and download the book again.>

CDBurnWizard.ex.exe has generated errors and will be closed by Windows

I received the error message CDBurnWizard.ex.exe has generated errors and will be closed by Windows.
You may wish to try downloading and re-installing the OverDrive Media Console to resolve this issue. Alternatively, you may wish to try using Windows Media Player for burning to a CD. Instructions can be found at:
[WWW]http://sdcl.lib.overdrive.com/698C5E2C-4D1D-4E4F-BEE9-B0E5966864F3/10/415/en/Help-FAQ-Format25.htm#question-52

The format of this title (WMA Audiobook) is not compatible with the USB 2.0 (HS) flash disk USB device ()

I received the error message The format of this title (WMA Audiobook) is not compatible with the USB 2.0 (HS) flash disk USB device ()
The error you are receiving indicates the possibility that your device may not be compatible with WMA audio files.

OverDrive maintains a list of incompatible and compatible devices, so you can check to see if your device will work with OverDrive eAudiobooks:

[WWW]OverDrive WMA Incompatible Devices

[WWW]OverDrive WMA Compatible Devices

OverDrive also offers an option to test your device for compatibility:
[WWW]Test Your Device for Compatibility

If your device is identified as incompatible with WMA audio files, OverDrive offers several suggestions on troubleshooting the issue, including downloading updated firmware:

[WWW]What can I do if my device is not supported

Temporary Internet Files errors

Errors that reference Temporary Internet Files may indicate that your browser's temporary Internet files are too full to process the download.

You can try resolving the issue by clearing the temporary Internet files from your web browser as follows:

Internet Explorer 7.0:

  1. Launch Internet Explorer.

  2. Go to Tools > Internet Options.

  3. On the 'General' tab, click the 'Delete...' button under the heading 'Browsing history'.

  4. Click the 'Delete files...' button.

  5. Click the 'Yes' button to confirm the deletion of the temporary Internet files.

  6. Click the 'Close' button to close the 'Delete Browsing History' dialog box.

  7. Click the 'OK' button to close the 'Internet Options' dialog box.

  8. Attempt to download again.

Internet Explorer 6.0:

  1. Launch Internet Explorer.

  2. Go to Tools > Internet Options.

  3. Click the 'Delete Files' button.

  4. Check the 'Delete all offline content' box.

  5. Click the 'OK' button to confirm the deletion of the temporary Internet files.

  6. Click the 'OK' button again to close the 'Internet Options' dialog box.

  7. Attempt to download again.

Windows Media Player Security Upgrade Issues

I am having trouble downloading the Windows Media Player Security Upgrade.
Visit [WWW]http://sdcl.lib.overdrive.com/61CB2CB7-93D4-4CDF-9BD7-DAC934A62BA0/10/415/en/Help-FAQ-Format25.htm#question-44 for instructions on downloading the Windows Media Player Security Upgrade.

Screen shots of the upgrade process: Upload new file "Windows Media Player Security Upgrade Screenshots.pdf"

If this does not resolve the issue, try resetting the DRM for the Windows Media Player as described above.

If you continue to experience this issue, try to download the Windows Media Player Security Update directly from Microsoft's web site, using the Internet Explorer browser. The URL for the "Security component upgrade" is [WWW]http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

CD Burning Issues

How to Burn Audiobooks to CD Using OverDrive Media Console and Windows Media Player
[WWW]http://sdcl.lib.overdrive.com/698C5E2C-4D1D-4E4F-BEE9-B0E5966864F3/10/415/en/Help-FAQ-Format25.htm#question-555

I am having difficulty burning one or more parts to CD

The first step to try may be to burn the CDs with the OverDrive Media Console if you were using Windows Media Player, or to use Windows Media Player if you were using the OverDrive Media Console.

The second step to try, if the above doesn't work, is to use Windows Media Player and to try burning a single part to a CD, as Windows Media Player may encounter difficulty burning a title to CD when all parts are on a single play list.

How many CDs will I need to use in order to burn a digital book to a CD?
Because the number of recorded minutes per chapter read will vary per title, in general, the digital books will download one chapter per CD.

Issues with iTunes 9

When transferring to an iPod, I get an error message saying iTunes Version 7.6 or newer is needed

Try reinstalling iTunes and OverDrive Media Console from: [WWW]http://www.apple.com/itunes/download/

After iTunes has been reinstalled, open iTunes and complete any additional setup steps. Next, please close iTunes and follow the steps below to reinstall the OverDrive Media Console.

1. Copy this URL: [WWW]http://www.overdrive.com/files/ODMediaConsoleSetup.msi

2. Paste it in the web browser's address field.

3. Click save, and save the installation file to a local folder.

4. When the .msi has finished downloading, attempt to install it.

5. After OMC has been successfully installed, be sure to run the security upgrade by opening OMC and going to Tools > Windows Media Player Security Upgrade.

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